FAQs

Frequently Asked Questions (FAQs)

Welcome to Fleeko! We're here to make your shopping experience simple, convenient, and enjoyable. Below you'll find answers to common questions about our products, orders, shipping, payments, returns, and more.

If you need additional assistance, please contact our customer support team.

1. About Fleeko

What is Fleeko?

Fleeko is a casual fashion brand offering stylish, versatile clothing for everyday wear. Our collection includes colorful striped T-shirts, fashionable women's tops, and other casual wardrobe essentials designed to complement your personal style.

What type of clothing does Fleeko offer?

Our collection includes casual T-shirts, pastel-striped tops, ribbed crop tops, and other everyday fashion pieces. Product availability may vary.

Where is Fleeko located?

Our business address is:

525 Beaverdam Rd
Indianola, MS 38751
United States

Where does Fleeko ship?

We currently ship orders within the United States.

2. Products and Sizing

How do I choose the right size?

Please review the size chart and product details on the relevant product page before placing your order. If you are between sizes, compare the listed measurements with a similar garment you already own.

Are the product colors exactly as shown in the pictures?

We aim to display our products as accurately as possible. However, colors may appear slightly different depending on your screen settings, lighting, and device.

How can I find product details?

Each product page provides available information about the item's color, design, neckline, sleeves, style, and other relevant features. Please review these details before purchasing.

Will an item be restocked if it is sold out?

Restocking depends on product availability. Please check our website periodically for updates.

3. Placing and Managing Orders

How do I place an order?

Browse our collection, select your preferred product and size, add the item to your cart, and proceed to checkout. Enter your shipping information, select an available payment method, and complete your purchase.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.

How will I know my order has been placed successfully?

After completing your purchase, check for an order confirmation through the contact information you provided at checkout. If you do not receive confirmation, please contact our support team.

What should I do if I enter the wrong shipping address?

Contact us immediately with your order number and the corrected address. We will do our best to help, but address changes cannot be guaranteed after processing or shipment.

What if an item is missing from my order?

Please contact us with your order number and a description of the missing item. Our team will review the issue and help you determine the next steps.

4. Shipping and Delivery

How much does shipping cost?

Fleeko offers the following shipping rates within the United States:

  • Free shipping: Orders over $50.

  • Standard shipping: A flat rate of $3 for orders of $50 or less.

Applicable shipping charges are displayed at checkout.

How long does delivery take?

Our estimated delivery schedule is:

  • Order handling: 0–1 business days.

  • Transit time: 3–4 business days.

  • Total estimated delivery: 3–5 business days.

Delivery estimates are in business days and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.

What is your order cutoff time?

Our order cutoff time is 5:00 PM Central Time (CT). Orders placed after the cutoff may be processed on the next business day.

Do you process orders on weekends?

Our stated business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays may be processed on the next business day.

How can I track my order?

When tracking information is available, it will be shared after your order ships. Please allow some time for the carrier to update the tracking status.

What if my package is delayed?

Please allow for the estimated delivery window to pass before assuming your order is delayed. If your package has not arrived within the expected timeframe, contact us with your order number so we can assist you.

What if my package is marked as delivered but I have not received it?

Check your mailbox, delivery area, household members, and any carrier delivery notifications. If you still cannot locate the package, contact the carrier and our customer support team.

5. Payments and Billing

Which payment methods do you accept?

Fleeko supports the following payment methods, subject to availability at checkout:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Mastercard

  • PayPal

  • Shop Pay

  • Visa

Is my payment information secure?

Payments are handled through our payment processing providers. Please avoid sharing sensitive payment information, including your full card number or security code, through email or other unsecured channels.

What should I do if my payment is declined?

Check that your payment details are correct, confirm that your payment method is active, and contact your bank or payment provider if necessary. You may also try another available payment method.

When will I be charged?

Payment is handled during checkout and may be authorized or confirmed according to your payment provider's process. Please review the final order total before completing your purchase.

Will I receive a refund to my original payment method?

Approved refunds are generally issued to the original payment method. The time it takes for the funds to appear depends on your bank, card issuer, or payment provider.

6. Returns and Exchanges

What is Fleeko's return policy?

We accept eligible return requests within 30 days of delivery. Items must generally be unused, unworn, unwashed, and in their original condition, with original tags and packaging where applicable.

Do you accept exchanges?

Yes. We accept exchanges for eligible items within the 30-day return window, subject to product availability. Please contact us before sending an item back.

How do I request a return or exchange?

Email us with your order number and the reason for your request. Our team will provide instructions for returning your item by mail. Please contact us before sending anything back.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Other exceptions may apply where required by law.

Do you charge a restocking fee?

No. Fleeko does not charge restocking fees for eligible returns.

How long do refunds take to process?

After we receive and inspect your returned item, approved refunds are processed within 7 business days. Your payment provider may require additional time to post the refund.

Can I return an item that has been worn or washed?

Items that have been worn, washed, or damaged through customer use may not qualify for a return, except where required by applicable law.

What if I receive a damaged, defective, or incorrect item?

Contact us as soon as possible with your order number and clear photos showing the issue. We will review your request and help arrange an appropriate resolution.

Are original shipping charges refundable?

Original shipping charges may be non-refundable, except where required by applicable law or otherwise stated in our Return and Refund Policy.

7. Customer Support

How can I contact Fleeko?

You can reach our customer support team through the following channels:

  • Email: mariadenis699@gmail.com

  • Phone: +1 (662) 887-7912

  • Business address: 525 Beaverdam Rd, Indianola, MS 38751, United States

What are your customer support hours?

Our business hours are Monday through Friday, 9:00 AM–5:00 PM Central Time, excluding public holidays.

What information should I provide when contacting support?

For order-related questions, please include your order number, the email address used at checkout, and a clear description of your concern. Never send your full payment card number or security code.

How quickly will you respond?

We aim to respond to inquiries during our regular business hours. Response times may vary depending on the volume and nature of requests.

8. Additional Information

Where can I read your store policies?

Please review the relevant pages on our website for full details:

  • Shipping Policy

  • Return and Refund Policy

  • Payment Policy

  • Privacy Policy

  • Terms of Service

What if my question is not answered here?

We're happy to help. Contact our team by email or phone, and we will do our best to assist you.

Thank you for choosing Fleeko!

We appreciate your support and look forward to helping you find styles you love.

Fleeko — Your Style, Your Way.