Refund policy

At Fleeko, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return window to help make your shopping experience simple and convenient.

1. Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unworn, unwashed, and in their original condition, with original tags and packaging where applicable.

Proof of purchase or an order confirmation is required to process your return.

2. How to Request a Return

To initiate a return, please contact us using the contact information below. Include your order number and the reason for your return.

Our team will provide instructions for returning your item by mail. Please do not send items back without contacting us first.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as Fleeko cannot guarantee receipt of items returned without tracking information.

4. Exchanges

We accept exchanges for eligible items within the 30-day return window, subject to product availability. Please contact us before mailing your item so we can explain the exchange process.

If your requested replacement is unavailable, we will contact you to discuss the available options.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7 business days after the returned item has been received and inspected. Refunds will generally be issued to the original payment method.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges, if any, may be non-refundable, except where otherwise required by applicable law.

6. Restocking Fees

Fleeko does not charge any restocking fees for eligible returns.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos showing the issue. We will review the situation and help arrange an appropriate resolution.

8. Non-Returnable Items

Items that have been worn, washed, damaged through customer use, or returned without their original tags where applicable may not qualify for a return. Exceptions may apply where required by law.

9. Contact Information

For return, refund, or exchange inquiries, please contact us:

Business Name: Fleeko

Business Address: 525 Beaverdam Rd, Indianola, MS 38751, United States

Phone: +1 (662) 887-7912

Email: mariadenis699@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time

Thank you for shopping with Fleeko. We appreciate your trust in our brand and look forward to serving you again!